User roles
- 07 Oct 2024
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User roles
- Updated on 07 Oct 2024
- 1 Minute to read
- Print
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eCommerce enhances and differentiates the user experience between user roles by allowing certain functionalities. For example, eCommerce permits cart functionality for roles targeted at a customer's points of contact.
As shown in the following table, eCommerce offers four types of roles for internal employees and a customer's or prospect's points of contact.
| Role | Assign to user type | Description |
|---|---|---|
| Commerce End-User | Contact | The user can create orders, but not place them. The order needs to be reviewed and placed by a user with a Commerce Business Administrator role. Users with this role cannot see other users’ orders placed in eCommerce. |
| Commerce Business Administrator | Contact | The user can browse the product catalog and place orders. Users with this role can see all orders placed in the eCommerce application. They can also review, amend, and place orders submitted for review. |
| Commerce Sales Administrator | Employee | The user can manage eCommerce users. The user doesn't have access to cart functionalities or Commerce Administration. |
| Commerce System Administrator | Employee | The user can configure eCommerce layout, branding, and other relevant settings. The user doesn't have access to cart functionalities. |
To manage employee users, read Employee users.
To manage contact users, read Contact users. For more details on prospect contact users, read Prospect users.
To manage order and inquiry permissions, read Order and inquiry permissions.
Depending on the user role, eCommerce allows you to manage a user in eCommerce, Zilliant CPQ, or both. For more details on Zilliant CPQ user management, read User management.
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