About account data sync

Zilliant CPQ supports synchronization of accounts, known as customers in SAP ERP, to ensure accurate, up-to-date customer information for quoting, pricing, and order management workflows. This includes basic account details, associated sales areas, addresses, and partner functions.

What is synchronized

Zilliant CPQ synchronizes the following account-related data from SAP ERP:

Basic account information, such as customer ID and VAT ID
Customer addresses
Sales area data
Partner functions

When CPQ pulls product data from SAP ERP, it assigns a Uniform Resource Identifier (URI) to each account object. These URIs uniquely identify records across systems and maintain data consistency.

URI format:

http://<ERP_host>/<client>/<object_type>#<customer_id>

Where:

<ERP_host>—ERP hostname derived from SAP connection settings jco.client.ashost or jco.client.mshost.
<client>—Client number derived from jco.client.client.
<object_name>—Object type, such as Account.
<customer_id>—Customer (account) ID.

SAP BAPIs and function modules used

CPQ uses the following BAPIs to retrieve customer data:

BAPI_CUSTOMER_GETDETAIL2—Retrieves general and address data.
BAPI_CUSTOMER_GETSALESAREAS—Retrieves sales area data.
ISA_CUSTOMER_SALES_READ—Retrieves sales-specific data, such as payment terms.

CPQ maps BAPI output structures to its internal data model. The following table shows example mappings:

CPQ object	CPQ field	BAPI	Structure	Value	Notes
Account	`objectName`	BAPI_CUSTOMER_GETDETAIL2	`CUSTOMERADDRESS`	`NAME + “ “ + NAME_2 + “ “ + NAME_3 + “ “ + NAME_4`	The result is trimmed to remove trailing whitespace.
Account	`addressCity`	BAPI_CUSTOMER_GETDETAIL2	`CUSTOMERADDRESS`	`CITY`
SalesInfo	`hasSalesOrg`	BAPI_CUSTOMER_GETSALESAREAS	`SALESAREAS`	`SALESORG`
SalesInfo	`hasPaymentTerms`	ISA_CUSTOMER_SALES_READ	`CUST_SALES_DATA`	`ZTERM`

All referenced values must exist in CPQ with matching ERP IDs.

Note
CPQ doesn’t use BAPIs to retrieve partner functions. Instead, CPQ reads partner functions directly from the KNVP table in ERP. For details, read Prepare and sync partner functions.