Troubleshoot IQA Configuration

To troubleshoot an IQA Configuration

If the IQA Configuration does not update the specified Deal Manager fields, use the following options to troubleshoot the configuration:

• Error Field on the Line Items in the IQA Configuration record header—Captures error messages during an IQA call and provides a clue to solving a configuration issue. Default field name is zpl__Error__c.
• Enable Logging in the IQA Configuration record header—Select this checkbox to capture IQA calls to the browser console. When logging is on, the IQA calls made when users add or edit lines in the Edit Lines modal are logged to the browser console. Logging includes the input JSON and the returned JSON, including any error codes. This logging can be used to find a number of conditions. For example:
  • If any unexpected parameter values are being passed into the IQA call.
  • If the parameters are spelled correctly.
  • If there is connection with the backend services via the error code.
  • If all formula values are being returned.

• Is Disabled on the Parameter Mapping record—Use this setting to start troubleshooting by sending a limited number of parameters with the call. By incrementally adding parameters to the list, it is possible to find the one that is causing the issue. Usually, you should use this setting together with disabling a Formula Mapping record and enabling logging of the call.
• Is Disabled on the Formula Mapping record—Use this setting to start troubleshooting by requesting a limited number of formulas back with the call. By incrementally adding to the list, you can find the one causing the issue. Usually, you should use this setting with the Is Disabled setting on the Parameter record and enabling logging of the call.
• Literal Value on the Parameter Mapping record—Use this setting to test if a specific parameter value is causing an issue by temporarily setting the value to Literal Value to see if the error resolves. A common issue with formula configuration is incorrect handling of null inputs. Passing literal values is a good way to find this issue.