---
title: "Session management and lock handling"
slug: "session-management-and-lock-handling"
description: "Learn how to manage user sessions and release locked sessions in Zilliant CPQ."
tags: ["Lock", "Zilliant CPQ"]
updated: 2025-01-29T21:12:15Z
published: 2025-01-29T21:12:15Z
canonical: "docs.zilliant.com/session-management-and-lock-handling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zilliant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Session management

If a user closes their browser window with unsaved changes to quotes, the system may "lock" access, preventing them from working with the modified records.

If the user starts another session, the system notifies them that they have another active session.

To clear the system lock, the user must select one of the following options:

- **Yes, continue here**—The system releases the lock. Unsaved changes in the previous session are lost.
- **No**—The system does not release the lock. The user does not lose unsaved changes, but must continue in the previous session.

## Administrative actions

If you have administrator privileges, you can:

- Enable users to release locked records
- Release locked records on a user's behalf

### Enable users to release locked records

1. From the application left navigation area, select **Administration**.
2. From **Master Data Management**, select **Setting Boolean**.
3. Select **Enable End-User to release locks from past session**.
4. Set the **Setting Value Boolean** switch to **YES**.

### Release locked user records

Administrators have a real-time overview of objects that are locked and can release locks on behalf of users.

          Note

          

Before releasing a locked user record, make sure you understand the consequences of this action. Release locks only if you are certain they are not valid and can be deleted without impairing an active user process. Releasing a lock held by an active user can result in loss of data or data inconsistencies.

1. Select **Administration**.
2. On the top navigation bar, select **Lock Handling**.
3. Select an entry to unlock, then select the lock icon on the entry row.
4. Select **Yes** to confirm the action.

![Unlock locked record](https://cdn.document360.io/24f960e8-3c1c-4c18-a2c6-83b6ae4aab84/Images/Documentation/lock_handling.png?sv=2026-02-06&spr=https&st=2026-10-27T06%3A05%3A25Z&se=2026-10-27T07%3A05%3A25Z&sr=c&sp=r&sig=hg%2FO15S700hIviLMHKb0tUD6TBEG7N6%2Foe3Uk61K69c%3D)