---
title: "Reviewing orders and viewing inquiries"
slug: "reviewing-orders-and-viewing-inquiries"
updated: 2024-11-26T16:56:49Z
published: 2024-11-26T16:56:49Z
canonical: "docs.zilliant.com/reviewing-orders-and-viewing-inquiries"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zilliant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing orders and viewing inquiries

If you have the Business Administrator [role](/v1/docs/user-roles), eCommerce allows you to adjust orders submitted for review. eCommerce also allows you to view inquiries and create quotes from inquiries through [Zilliant CPQ](/v1/docs/about-cpq).

For more details about orders and inquiries, read [Orders and inquiries](/v1/docs/orders-and-inquiries).

## View an order

1. Go to [Zilliant CPQ](/v1/docs/about-cpq).
2. From the left navigation area, select **Orders**.
3. Select an order.

## Adjust an order

1. Go to the eCommerce application.
2. From the top navigation bar, select your account.
3. From the dropdown menu, select **Order History**.
4. From the top navigation bar, select **Placed By Others**.
5. To the right of an order with a *Pending Review* status, select **View**.

eCommerce allows you to perform the following actions to an order that is pending review:

- **Place Order**—The order will be placed as is and the eCommerce application will display a success message if the order was correctly placed. The user who created the order will receive a respective email notification.
- **Amend and Review**—The user will be redirected to a checkout revision page where they can remove products and change quantities before placing the order. The user who created the order will receive a respective email notification.
- **Reject**—The order will not be placed. The user who created the order in the first place will receive a respective email notification.

## View an inquiry

1. Go to the eCommerce application.
2. From the top navigation bar, select your account.
3. From the dropdown menu, select **Order History**.
4. From the top navigation bar, select **Inquired By Others**.
5. To the right of an inquiry, select **View**.

## Create a quote from an inquiry

1. Go to [Zilliant CPQ](/v1/docs/about-cpq).
2. From the left navigation area, select **Quotes**.
3. From the top navigation bar, select **Commerce Inquiries**.
4. In an inquiry row, select More options.
5. Select **[Copy Quote](/v1/docs/manage-quotes#copy-quotes)** or **Convert To Quote**.

For how to edit quotes, read [Manage quotes](/v1/docs/manage-quotes).

![threedots_60](https://cdn.document360.io/24f960e8-3c1c-4c18-a2c6-83b6ae4aab84/Images/Documentation/threedots_60.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A21%3A09Z&se=2026-11-10T18%3A21%3A09Z&sr=c&sp=r&sig=wEUtP2zhNI3GnsHEZChMLnES%2B4dnAO2iTUvxeS0GRX8%3D)

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