---
title: "Manage users"
slug: "manage-users"
description: "Manage user access to your Zilliant products: define, add, edit, and delete users."
updated: 2025-01-30T20:03:29Z
published: 2025-01-30T20:03:29Z
canonical: "docs.zilliant.com/manage-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zilliant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage users

After you create users, you can update user settings, activate and deactivate users, and reset their passwords.

## Define Zilliant users

To manage Zilliant users, first populate the users list. Do this by synchronizing with the active user records in the system.

          Tip

          

Think of the users list as a mirror of the active user records in the system. Each time you add, update, activate, or deactivate a Zilliant user, you must resynchronize with the system's user records to apply the changes.

To define the Zilliant users list:

1. From the Manager Dashboard, expand **User Management** and select **User Setup**.
2. In the **Users** worksheet, select the **Sync Users** worksheet action.

This locates the active user records that already exist in the system and syncs them with the list of Zilliant users that appear in the **Users** worksheet.

To manage the users list, follow the steps in [Configure users list](/v1/docs/configure-users-list#manage-users).

## Add user

1. From the Manager Dashboard, expand **User Management** and select **User Setup**.
2. In the **Users** worksheet, select Insert Row.
3. Enter or select information to create a Zilliant user:

          Tip

          

As a best practice, do not use uppercase letters in a username.

          Note

          

If you don't see the profile you want, it may not be set as visible. To learn how to make a profile visible, read [Manage profiles](/v1/docs/configure-users-list#manage-profiles).
  1. Enter values for **First Name** and **Last Name**.
  2. Enter a unique value for **Username**.
  1. Enter a valid email address.
  2. Assign the user to a group. For more information, see [Manage groups](/v1/docs/manage-groups).
  3. Select a profile.
  1. Enter a value for **Alias**. Limit this value to no more than eight characters.
  2. (Optional.) Change default values for **Nickname**, **Locale**, **Language**, **Email Encoding**, and **Time Zone**.
4. Select **Save**. The new user now appears in the list.
5. Select the **Sync Users** worksheet action to synchronize with the system user records.

          **Tip**

          

You can delete an unsynchronized or inactive user from the users list. Highlight any value in the row, select Delete Row, then select **Delete** to confirm.

## Edit user

          Note

          

You can't edit values for **ID** or **Username**.

For editable user values:

1. From the Manager Dashboard, expand **User Management** and select **User Setup**.
2. In the **Users** worksheet, double-click a field you want to change, then enter a value or make a selection.
3. Select the **Sync Users** worksheet action.

## Deactivate user

Deactivating a user leaves their details in the **Users** worksheet, but removes that user's access to the system.

1. From the Manager Dashboard, expand **User Management** and select **User Setup**.
2. In the **Users** worksheet, clear the **Is Active** checkbox in a row.
3. Select the **Sync Users** worksheet action.

## Reset user password

1. From the Manager Dashboard, expand **User Management** and select **User Setup**.
2. In the **Users** worksheet, select the **Reset Password** checkbox for the needed user.
3. Select the **Reset Password** worksheet action.

The user will receive an email with instructions on how to reset their password.

## Audit user changes

The following columns show who made the most recent changes to user data, and when:

- **Updated By**—Shows the username associated with the latest change to the user data.
- **Updated Date**—Shows the most recent date and time the user data was updated.

By default, these columns are hidden. Follow the steps in [Show hidden columns](/v1/docs/show-hidden-columns) to make the columns visible.

Buttons that are unique to a worksheet are in the top-right corner of your screen. These buttons are called **worksheet actions**.

![](https://cdn.document360.io/24f960e8-3c1c-4c18-a2c6-83b6ae4aab84/Images/Glossary/add_60.png?sv=2026-02-06&spr=https&st=2026-11-03T01%3A12%3A37Z&se=2026-11-03T02%3A12%3A37Z&sr=c&sp=r&sig=ctBBtfGyyyqwrDc33k2t0qHQMxKeCeTzF9DoJ4fd9y8%3D)

Insert Row

![](https://cdn.document360.io/24f960e8-3c1c-4c18-a2c6-83b6ae4aab84/Images/Glossary/delete_60.png?sv=2026-02-06&spr=https&st=2026-11-03T01%3A12%3A37Z&se=2026-11-03T02%3A12%3A37Z&sr=c&sp=r&sig=ctBBtfGyyyqwrDc33k2t0qHQMxKeCeTzF9DoJ4fd9y8%3D) Delete Row